![]() My review is here and public, please dont ask me to email someone else about it. I want some maintenance done ASAP, pereferably TODAY! Dont tell me your going to continue to improve my experience, just do it!P.S.I am willing to change my rating and stance about Xsport Matteson, I expect changes and soon. It should be blatantly obvious! I pay a maintenance fee every year. I shouldnt have to sit here and type all of this with extreme detail(please take notes). Obviously its not true because the same reviews keep flooding in with the same exact complaints, its insane. Please include key tag number and your reference number is blahblahblah email to blahblahblah we will continue to improve your experience. However let me be extremely clear here and now! I do not wish for the universal response to reviews it usually goes. Over all the equipment seems to work just fine and the other guests are respectful. The large rope for exercise is hanging on barely with just a couple threads and some duct tape.Conclusion:The gym isnt terrible, Im willing to see if you actually care and make an actual change. Also free weights are scattered amongst the gym floor sometimes even in the sauna. There is least a quarter inch of scum, dirt, and lord knows what else down there. Take a look at the gaps inbetween the wood where people sit in the sauna. Frequently trash can be found scattered along the sauna floor, the wood inside the sauna is tarnished with the sweat of countless men.(which is expected) For the Love of all, at least pressure wash it once a month! Also the glass looks likes it has never seen Windex since its existence. ![]() Not to mention the mens sauna, I can not begin to explain the state Ive seen it in. Also every single time I am there (usually between 10pm-2am) the garbage is always over the top. The mens locker room is vile! Showers appear never to be cleaned, the shower curtians are filthy. Its only $10 month while still being a 24 hour gym.Cons:The employees seem to have no other responsibilities besides sitting at the desk to gaurd the retail items for sale. Pros:Xsport Fitness offers a nice size gym, running track, free weight area, sauna, and 3 studios. Some of them dont even try to show professionalism. Some of the personal trainers look at the woman like u are a piece of meat. ![]() I guess you didnt actually think that the space was too small, or either you guys were too cheap to open in a bigger space. The inside is too crowded, whether if its the locker room, or the weight area. I will probably be going to Charter fitness or somewhere else when I am able to again. Plus they wont allow you to cancel in the gym.oh but LA Fitness allows that. ![]() LA Fitness freezes your account for that reason. Then they hung up on me.you guys customer service absolutely suck. Really? Show how else am I going to pay you if I dont work? Matter of fact Im on the phone right now trying to cancel and no one is answering the phone. They wouldnt even let me put my account on freeze because thats not one of the reasons that they can use. I had high hopes for this gym.but i will be cancelling my membership.TODAY! I am not working anymore and so I wanted to put my account on freeze until I found another job.
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